We’re here for you!

Support and Guidance When You Need It Most.

read more

After the Storm: What to Do Next

Support and Guidance When You Need It Most

Following the extreme weather event that impacted many parts of Manitoba, we understand this is a stressful and uncertain time for many of our customers, communities, and families.

First and foremost — we’re here for you.

Due to the high volume of claims, there may be delays before an adjuster is able to connect with you. In the meantime, there are important steps you can take now to help protect your property and move your claim forward as smoothly as possible.

What You Can Do Right Now

1. Take steps to prevent further damage

Your safety comes first, but if it is safe to do so, begin mitigating any additional damage:

  • Set up fans and dehumidifiers to dry affected areas
  • Remove standing water using pumps or wet vacs
  • Move furniture and belongings off the floor or elevate them on blocks
  • Increase airflow wherever possible

Taking these steps can help reduce the overall impact and may be important for your claim.

2. Document everything thoroughly

Before removing damaged materials or disposing of items:

  • Take clear photos and videos of all affected areas
  • Capture both wide shots and close-ups of damage
  • Document any structural impacts and water levels

The more detailed your documentation, the better we can support your claim.

3. Record damaged contents

For personal belongings:

  • Identify items that are not restorable
  • Create a list of those items
  • Take photos of each item

Keeping an organized record will help streamline the claims process.

4. Identify where the damage came from

If possible, make note of how the damage occurred. This is an important part of your claim:

  • Did water enter through windows or doors?
  • Through the foundation, ground, or walls?
  • Or through a sump pit or sewer backup?

Even your best observations can be helpful for your adjuster.

5. Arrange temporary repairs if needed

If your home has been impacted by hail or wind:

  • Cover exposed areas (such as roof decking or broken sections)
  • Arrange temporary repairs yourself or through a professional

If your loss is covered, these reasonable emergency repairs may be reimbursed.

6. Submit your claim

When you’re ready, you can submit your claim through any of the following options:

Please avoid submitting duplicate claims for the same incident — we understand how important it is to get answers quickly, and our team will respond as soon as possible.

Auto Claims (Hail or Other Damage)

For vehicle-related damage, please contact Manitoba Public Insurance (MPI) directly:

We’re Here to Help

If you have questions or need guidance at any point, please reach out:

Your local ONE Insurance advisor is ready to support you in any way they can.

Watch: What to Do After the Storm

(Video coming soon — check back for a step-by-step walkthrough from our claims team.)

Latest Articles